Refund Policy

## 1. When a Refund May Be Issued A refund may be issued in the following situations: - Your payment was successfully processed, but your subscription or service access was not provided. - A significant technical problem prevents you from using the core functionality of the service, and our support team is unable to resolve or provide a suitable solution within a reasonable period. - You were charged more than the correct order total. - You were charged twice for the same subscription or order. - We cancel your order or subscription because we are unable to provide the service. ## 2. Subscription Cancellation You may cancel your subscription at any time through your account or by contacting our support team. Cancellation will prevent future recurring charges. Unless otherwise required by applicable law or approved by us, cancellation does not automatically provide a refund for the current billing period. You will generally retain access to the paid service until the end of your current billing period. ## 3. When a Refund May Not Be Available A refund may not be available when: - You have successfully received access to the service and it is functioning substantially as described. - You simply change your mind after purchasing the service. - You do not use the service during the subscription period. - Your device, browser, internet connection, or third-party software does not meet requirements clearly stated for the service. - The problem is caused by misuse, unauthorized modifications, or third-party services outside our control. Nothing in this policy limits any consumer rights that cannot legally be excluded or restricted under applicable law. ## 4. How to Request a Refund To request a refund, contact our support team through our website within 7 days of the relevant payment. Please provide: - Your name or account email - Order or subscription information - The date of the payment - A brief description of the problem - Any relevant screenshots or supporting information Our support team will review the request and normally respond within 2 business days. ## 5. Refund Processing If a refund is approved, it will normally be processed through the original payment method. After we process the refund, the time required for the funds to appear in your account may vary depending on your payment provider or financial institution. ## 6. Duplicate or Incorrect Charges If you believe you have been charged twice for the same order or charged an incorrect amount, please contact us as soon as possible. After verification, any confirmed duplicate or incorrect charge will be refunded. ## 7. Changes to This Policy We may update this Refund Policy from time to time. Any changes will be published on this page with an updated revision date. ## 8. Contact If you have questions about this Refund Policy or need assistance with a refund request, please contact our support team through the Contact page on our website.